Terms & Conditions

Welcome to Pen Plot Studio! We’re excited to have you here. By using our website and services, you agree to the following terms:

1. Our Services: We offer graphic design, printing and repair services for legacy pen plotter technology. We are committed to delivering exceptional customer service.

2. Payment: All payments must be made in full before we begin work on your order. We accept all major payment services, credit cards and PayPal.

3. Delivery: We strive to deliver your orders in a timely manner; however, please understand that delays may occur due to factors beyond our control, such as supply chain disruptions or equipment failures.

4. Returns: We want you to be completely satisfied with your purchase. If you’re not, please contact us within 14 days of receiving your order and we’ll do our utmost to resolve the issue.

5. Liability: We are not responsible for any indirect, incidental, or consequential damages arising from your use of our services.

Privacy Policy

At Pen Plot Studio, we take your privacy seriously. Here’s how we protect your information:

1. Data Collection: We collect only the information necessary to process your orders and provide our services.

• We do not knowingly use services or cookies that collect your data for advertising or profiling.
• We utilize Matomo for analytics, which is self-hosted and not shared with third parties.
• We embrace the Privacy by Design philosophy.

The information we collect and you provide will be retained as long as necessary. User accounts will remain active as long as we are operational. After that or at your  own request, they will be deleted. 

2. Data Use: We utilize your information to fulfill your orders, communicate with you and enhance our services.

3. Data Sharing: We do not sell or share your personal information with third parties, except as required by law.

4. Data Security: We implement industry-standard security measures to safeguard your data from unauthorized access.

5. Your Rights: You have the right to access, correct, or delete your personal information at any time. Please contact us if you have any questions or concerns.

Cookies

We use functional cookies to enhance your experience on our website. Cookies are small data files stored on your device when you visit our site. They help us remember your preferences, analyze site traffic and improve our services. By continuing to use our website, you consent to the use of these cookies.

Thank you for your interest in our products and services.

Pen Plot Studio

Last updated: 8/6/2025